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Notice: We do not Sell, Rent, or Share your Name or Contact Information with any other Company, or Person Ever! We do not store your credit card information on our computers ever! Your Credit Card information is destroyed after every transaction. Your transactions with our company is completely safe. We value your Privacy and Friendship.

Ordering Info!

New: We no longer ship outside the USA, Alaska, Canada, or HI. No shipments to Europe or other overseas areas. Please read reason below on this page.

New: To better serve you most orders that have a material charge under $20.00 go via USPS or better known as the Post Office. Orders over $20.00 material cost usually go via UPS service. This is being done to lower the shipping costs to you. Most orders under $20.00 can be shipped cheaper by USPS and orders over $20.00 can be shipped cheaper by UPS. We try hard to give you the cheapest rates possible.

We try very, very hard to ship most orders UPS as they give better service. To ship UPS you need to order enough goods to show a shipping fee of at least $9.50 on your order. It costs that much to ship a package across the street via UPS.

Orders that show a shipping fee of less than $9.50 usually go via USPS. If the shipping fee shown on your order is less than $9.50, your order will usually be shipped via USPS and the rate shown on your order is a flat fee regardless of the actual rate the United States Postal Service charges us.

On UPS orders, UPS will send you a tracking number when we ship the items.

On USPS orders you will NOT get any tracking info, nor do we e-mail you when we ship your order.

Delivery Time

All orders are shipped out as soon as we can pack them. Usually this is three or four days, many packages leave the same day we receive the order. All UPS orders are shipped UPS ground. If you want faster delivery you must call us and confirm this. Without a telephone call, all orders go UPS ground. Telephone number is below.

Notice next day UPS shipments MUST be called in. UPS now charges very high rates for next day delivery. Expect to pay $40.00 or much more for just a one pound box. Order your materials in advance of your needs!

For UPS Ground shipment time from our location, you may see a TIME MAP by clicking here.

Free Shipping: Notice that many of our items now have free shipping. If you order 1 or 10 of these items, they will be shipped free, but please notice that if you add any other non free items to your basket, a shipping fee will start to be added for these other items. The computer is calculating the shipping fee on any item you order that does not have free shipping. It is not calculating any shipping fee on the free ship items.

It is still best to keep your items together. For example, if you order 1 or a dozen free ship items they will be shipped free.
If you order an item that has a 3.85 shipping fee that is what the shipping fee is.
If you order all items together, the shipping fee will still only be 3.85.
The computer does not add any shipping fee to your order for items that are marked Free Shipping.

Go ahead and feel free to play with our shopping cart system.

Try it out, you may back out of an order at any time, cancel orders, change orders. It is all very easy and you may rest assured that our order system is very, very secure. You can play with our shopping cart system and make a few dummy orders to learn how to use it, and you can do this without using any credit card information. When finished just clean out your shopping cart. Ordering from us is very easy and simple to do.

Availability

We work hard to keep all items constantly available. Sometimes it is hard when our suppliers run out of stock and delay shipments to us. We try to stock enough of all items but sometimes we have a run on items. At times, it seems like everybody wants the same thing at the same time. Please bear with us as we grow and learn to anticipate your/our needs. When we run out of an item, we try to immediately put an out of stock notice on this web site right under that item. We would advise not ordering these items until we remove the out of stock notice.

What Happens when you order from us:

When you enter your credit card information, and click the order button, you are dealing directly with our bank. They are automatically processing your information. This is the safest way possible and is now being used by most web sites. Forget trying to order anything using declined or fraudulent credit cards because it just won't work. You are dealing with the bank, not us. We do not handle your money or the financial transaction. We only fill the orders and ship them.

When you click the final "order" button your order is encrypted and sent to us encrypted. You should also receive a confirmation that we have received your orders via e-mail from our banks cart system. You will not receive another e-mail from us. We try to fill all orders as fast as possible. Usually within two or three days. When your order leaves our place of business and is shipped to you, you should be sent another e-mail by UPS with a tracking number. Please be patient and wait for that e-mail. If your order is less than $20.00 it may be shipped via USPS and you will NOT get any further notification from us or the postal service.

One thing that really has been taking a lot of our time has been answering so many e-mail's from people asking about their orders, usually when their orders have already left here.

Please, double check your addresses! So many people are giving us their wrong addresses that we wonder how they get home at night. This will delay your order considerably. If you give us the wrong address, or wish to change an address, UPS charges us $12.00 to make that change, and we are forced to pass this charge onto you via another credit card transaction. Please get your address right the first time!

Business Locations: If you are ordering from a business location you should give us your business address on your order besides your name. With the stiff competition UPS receives from Fed X and other carriers, we are convinced that business locations receive faster and better service from UPS. If you are NOT a business location, do NOT state so on your order. UPS really does know the difference! This could delay your order.

Please give us your phone number on the order blank. We don't give out any information about any of our customers to anyone. We use this only to call you if we have to, only about your order. Also, it allows UPS to call you if they are having trouble finding you.

Please double check your e-mail address so that you will get the messages from our carriers with your tracking number. This is the number one reason people write us, is because they never got their tracking numbers from the carriers, because they gave us their wrong e-mail address. Also please keep in mind that if you have a number 1 or an L in your e-mail address, we cannot tell the difference between the two. For example: penny1@big.com , looks exactly like pennyl@big.com ... See what I mean. This has caused us lots of trouble. Use our customer comments box on the order form to straighten us out..

To order our products we Strongly recommend the use of a credit card and using our shopping cart. It is the most secure way to order. It is even more secure than ordering over the phone. This measure actually protects you! We accept Visa, Master card, and American Express.

When you send your order, it is being sent encrypted and is very, very secure. This method is very, very secure. You do not ever have to worry about your credit card information being stored on our computers, because it isn't ever stored on our computers on in any of our files anywhere.

Overseas Orders, or Orders not in the lower 48 United States.

The United States Postal Service just instituted new shipping fees for overseas shipments. The new fees are now so high that we now no longer ship any packages overseas. We ship only the continental United States, Alaska, Canada, and HI.

In areas OTHER than the lower 48 United States of America, you will be billed only the actual shipping fees that we are charged by the carrier that we use to deliver the goods to you. This usually is the United States Postal System. In areas outside of the lower 48 United States the shipping fee shown on your order does not apply. Outside of the USA you willed be charged for the total of the shipping fee charged us by the carriers.

OUTSIDE THE CONTINENTAL USA: Your order has been automatically charged for a USA delivery with USA delivery charges included on your order. When the extra delivery charge is computed, your credit card will be CHARGED AGAIN for the excess delivery charge. This means your credit card billing statement will show two separate charges. The first charge includes your order and USA shipping charges and the second charge will be for the extra fees we have to pay to deliver the package to you. Look for two charges for each order, on your credit card billing statement. This includes most packages being shipped to Canada, Alaska, HI.

All shipments overseas, or to Canada, Alaska, HI will be shipped by the United States Postal Service.

There are several easy ways to order.

You may order by using the "Add to Cart, or Click to Buy" buttons. This is the preferred way and is very secure.

Ordering by Check

Please send to:

Orders:
Grignon's Art and Frame
70 Main St
Palmyra, Maine 04965

Please mark the front of your envelope in dark letters with the word "ORDER" on it so we don't miss it or put it aside. Please include your e-mail, that way you will get notified and sent a tracking number.
Please never send any cash money! All checks must clear bank before orders are shipped. Checks are only accepted from the continental United States.

By Phone

Don't hesitate to call us! We are open 9-4 EST time. We will take your order and credit card information right over the phone. 1-207-487- 2754 With phone orders we cannot give you the total bill for your order at the time you place the order. The man answering the phone can only take your order and information. Then it has to be handed off to another person to place that order into the computer. It is much quicker for us and you to just place the order on our web site. Then you have all the information automatically e mailed to you instantly.

On many orders placed on our web site, the shipping fee you pay is lower than the actual costs charged us by UPS. We just eat the difference. When ordering by phone you will charged the actual shipping fees. You might find that you save money by ordering on the web site, verses ordering on the phone. NOTICE: We cannot give you the shipping fee at the time you place a telephone order.

Telephone orders are basically for people who want something fast, or for people who are insecure about placing orders on our web site.

Via E-mail

We do not recommend E-mail, as that is not a secure way to send credit card numbers. This method does work for those customers of ours who have an account with us and do not need to send us their credit card information.

Shipping

We are concerned with the cost of shipping our products to you. We are constantly trying to give you the best shipping rates we can. Due to this fact we have become an authorized UPS shipper. UPS has insurance automatically included.

New: With UPS SHIPPING ONLY. Make sure you give us your e-mail address. We will use this e-mail to have a notification sent to you telling you when your order was shipped and the tracking number so that you may easily track your shipment.

If you have a PO box number than we must ship via Parcel Post. All Military APO and FPO orders go via United States Parcel Post.

All our products are shipped to you in study boxes, securely wrapped and packed. We have had many years of practice and we guarantee the items will arrive to you in good condition. The only item we do not guarantee is picture glass. You take your own chances with that. But be advised so far we have had very good luck.

Notice to Netscape Users:

Sometimes Netscape does weird things to our pages and things may not look quite right. We try to keep this corrected as best we can. Sometimes order buttons don't work in Netscape for example. Please let us know it you have these problems. Microsoft explorer usually works great.

Please keep in mind that our order system is very, very secure. When using Netscape, and you press any of our order buttons, sometimes a box with this text pops up. "Any information you submit is insecure and could be observed by a third party while in transit. If you are submitting passwords, credit card numbers, or other information you would like to keep private, it would be safer for you to cancel the submission." Please disregard that notice. You might also want to clear the check box that says, "show this alert next time." To stop from having the this box show up all the time. At this time you aren't even sending any valuable information, Netscape hasn't caught up with the Internet system yet, be patient and wait......

When you get to the stage where you actually have to enter your name, address and credit card information you will be taken to a very secure link. Netscape will then pop up a box that says, "You have requested a secure document. The document and any information you send back are encrypted for privacy while in transit. For more information on security choose Document Information from the View menu." Now Netscape has caught up and is giving you the proper information. Your address and all transaction information is being sent very securely.