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Notice: We do not Sell, Rent, or Share your Name or Contact Information with any other Company, or Person Ever! We do not store your credit card information on our computers ever! Your transactions with our company is completely safe. We value your Privacy and Friendship.Notice: Most of you will find the answer you seek here. Scroll down this page and look at the red fields before you e-mail us. This page recently updated.Ordering Info!Please Note: We do NOT have a required minimum order as many companies do. But we do have a minimum shipping fee of $4.26 to offset the cost of packaging, shipping, and credit card transaction fees. Most companies now charge this fee. We lose money on every order under $15.00.To better serve you most orders that have a material charge under $20.00 go via USPS or better known as the Post Office.Orders over $20.00 material cost usually go via UPS service. This is being done to lower the shipping costs to you. We try very, very hard to ship most orders UPS as they give better service. To ship UPS you need to order enough goods to show a shipping fee of at least $9.50 on your order. It costs that much to ship a package across the street via UPS. On UPS orders, UPS will send you a tracking number when we ship the items. On USPS orders you will NOT get any tracking info, nor do we e-mail you when we ship your order. Delivery Time All orders are shipped out as soon as we can pack them. Usually this is three or four days, many packages leave the same day we receive the order. All UPS orders are shipped UPS ground. If you want faster delivery you must call us and confirm this. Without a telephone call, all orders go UPS ground. Telephone number is below. Notice next day UPS shipments MUST be called in. UPS now charges very high rates for next day delivery. Expect to pay $40.00 or much more for just a one pound box. Order your materials in advance of your needs! For UPS Ground shipment time from our location, you may see a TIME MAP by clicking here.
Go ahead and feel free to play with our shopping cart system. Try it out, you may back out of an order at any time, cancel orders, change orders. It is all very easy and you may rest assured that our order system is very, very secure. You can play with our shopping cart system and make a few dummy orders to learn how to use it, and you can do this without using any credit card information. When finished just clean out your shopping cart. Ordering from us is very easy and simple to do. Availability We work hard to keep all items constantly available. Sometimes it is hard when our suppliers run out of stock and delay shipments to us. We try to stock enough of all items but sometimes we have a run on items. At times, it seems like everybody wants the same thing at the same time. Please bear with us as we grow and learn to anticipate your/our needs. When we run out of an item, we try to immediately put an out of stock notice on this web site right under that item. We would advise not ordering these items until we remove the out of stock notice. What Happens when you order from us:When you enter your credit card information, and click the order button, you are dealing directly with our bank. They are automatically processing your information. This is the safest way possible and is now being used by most web sites. Forget trying to order anything using declined or fraudulent credit cards because it just won't work. You are dealing with the bank, not us. We do not handle your money or the financial transaction. We only fill the orders and ship them. When you click the final "order" button your order is encrypted and sent to us encrypted. You should also receive a confirmation that we have received your orders via e-mail from our banks cart system. You will not receive another e-mail from us. We try to fill all orders as fast as possible. Usually within two or three days. When your order leaves our place of business and is shipped to you, you should be sent another e-mail by UPS with a tracking number. Please be patient and wait for that e-mail. If your order is less than $20.00 it may be shipped via USPS and you will NOT get any further notification from us or the postal service. One thing that really has been taking a lot of our time has been answering so many e-mail's from people asking about their orders, usually when their orders have already left here. Please, double check your addresses! So many people are giving us their wrong addresses that we wonder how they get home at night. This will delay your order considerably. If you give us the wrong address, or wish to change an address, UPS charges us $12.00 to make that change, and we are forced to pass this charge onto you via another credit card transaction. Please get your address right the first time! Business Locations: If you are ordering from a business location you should give us your business address on your order besides your name. With the stiff competition UPS receives from Fed X and other carriers, we are convinced that business locations receive faster and better service from UPS. If you are NOT a business location, do NOT state so on your order. UPS really does know the difference! This could delay your order. Please give us your phone number on the order blank. We don't give out any information about any of our customers to anyone. We use this only to call you if we have to, only about your order. Also, it allows UPS to call you if they are having trouble finding you. Please double check your e-mail address so that you will get the messages from our carriers with your tracking number. This is the number one reason people write us, is because they never got their tracking numbers from the carriers, because they gave us their wrong e-mail address. Also please keep in mind that if you have a number 1 or an L in your e-mail address, we cannot tell the difference between the two. For example: penny1@big.com , looks exactly like pennyl@big.com ... See what I mean. This has caused us lots of trouble. Use our customer comments box on the order form to straighten us out.. To order our products we Strongly recommend the use of a credit card and using our shopping cart. It is the most secure way to order. It is even more secure than ordering over the phone. This measure actually protects you! We accept Visa, Master card, and American Express. We do not take Discover Cards due to the very, very high rate they charge us on transactions. When you send your order, it is being sent encrypted and is very, very secure. This method is very, very secure. You do not ever have to worry about your credit card information being stored on our computers, because it isn't ever stored on our computers on in any of our files anywhere. Overseas Orders, or Orders not in the lower 48 United States. In areas OTHER than the lower 48 United States of America, you will be billed only the actual shipping fees that we are charged by the carrier that we use to deliver the goods to you. This usually is the United States Postal System. In areas outside of the lower 48 United States the shipping fee shown on your order does not apply. Outside of the USA you willed be charged for the total of the shipping fee charged us by the carriers. OUTSIDE THE CONTINENTAL USA: Your order has been automatically charged for a USA delivery with USA delivery charges included on your order. When the extra delivery charge is computed, your credit card will be CHARGED AGAIN for the excess delivery charge. This means your credit card billing statement will show two separate charges. The first charge includes your order and USA shipping charges and the second charge will be for the extra fees we have to pay to deliver the package to you. Look for two charges for each order, on your credit card billing statement. This includes packages being shipped to Canada, Alaska, HI. All shipments overseas, or to Canada, Alaska, HI will be shipped by the United States Postal Service. There are several easy ways to order. You may order by using the "Add to Cart, or Click to Buy" buttons. This is the preferred way and is very secure. Ordering by Check Please send to: Orders: Please mark the front of your envelope in dark letters with the word
"ORDER" on it so we don't miss it or put it aside. Please
include your e-mail, that way you will get notified and sent a tracking
number. By PhoneDon't hesitate to call us! We are open 9-4 EST time. We will take your order and credit card information right over the phone. 1-207-487- 2754 With phone orders we cannot give you the total bill for your order at the time you place the order. The man answering the phone can only take your order and information. Then it has to be handed off to another person to place that order into the computer. It is much quicker for us and you to just place the order on our web site. Then you have all the information automatically e mailed to you instantly. On many orders placed on our web site, the shipping fee you pay is lower than the actual costs charged us by UPS. We just eat the difference. When ordering by phone you will charged the actual shipping fees. You might find that you save money by ordering on the web site, verses ordering on the phone. NOTICE: We cannot give you the shipping fee at the time you place a telephone order. Telephone orders are basically for people who want something fast, or for people who are insecure about placing orders on our web site. Via E-mail We do not recommend E-mail, as that is not a secure way to send credit card numbers. ShippingWe are concerned with the cost of shipping our products to you. We are constantly trying to give you the best shipping rates we can. Due to this fact we have become an authorized UPS shipper. UPS has insurance automatically included. New: With UPS SHIPPING ONLY. Make sure you give us your e-mail address. We will use this e-mail to have a notification sent to you telling you when your order was shipped and the tracking number so that you may easily track your shipment. If you have a PO box number than we must ship via Parcel Post. All Military APO and FPO orders go via United States Parcel Post. All our products are shipped to you in study boxes, securely wrapped and packed. We have had many years of practice and we guarantee the items will arrive to you in good condition. The only item we do not guarantee is picture glass. You take your own chances with that. But be advised so far we have had very good luck. How much is shipping going to cost? The shipping fee you pay is usually given to you when you make the order. The only other shipping fee you might possible have to pay are any oversize fees charged us by the US postal service and UPS. These fees are not given on your order and are rarely charged as we try very hard to not sell many items that go oversize. Do you ship ups next day or 2nd day ?We ship UPS common ground. But........We can ship UPS Any way you want. All orders go out UPS common ground unless you CALL us and make your order on our telephone line and make the order direct over the phone. Due to the VERY large INCREASES in UPS shipping charges on these faster orders you should do everything in your power to order your items in advance of your needs. You can expect to pay $40.00 or Much more to ship just a one pound box via next day delivery in the USA so you can see why you need to not do this. Our phone number is 207-487-2754 How long is it going to take to receive my order?Most of the items you see on the site are in stock ready to go which means you should receive it with in a few working days and as fast as UPS can deliver it. When will my credit card be billed?You credit card is billed via our shopping cart system at the time you place the order. This is the most secure transaction available. When you place an order your order is processed by our bank. You do not have to worry about anyone else seeing your credit card information or worrying about an employee stealing your information. Our shopping cart system is the most secure way of doing business on the Internet. I made a mistake and sent the order twice, what can I do?Try not to do that! But if you do, just e-mail us and tell us. Our e mail box is always checked at the same time we download orders. We then have to log into our shopping cart bank account and refund your money. We of course lose money on both the transactions and don't charge you for the loss, so please try hard not to make this mistake. What if a order gets lost or broken?When you order products from us you can be assured of getting a really nice product. We will take care of these problems as they arise, just e-mail us. We're easy to get along with! The orders are well packed and breakage has not been a real problem for us. If you receive a box that is very badly damaged, i.e. completely flat for example, or with holes completely through it, we suggest you do not accept it from the UPS man. Give them the devil..... Picture framing glass is sent to you at a service of our company and we don't guarantee breakage of this glass. The glass is shipped at your own risk. We only do this as a service to you as it is otherwise almost impossible to buy picture framing glass elsewhere. But...We have had good luck so far. Can I return an order?Yes. But we refund only the cost of the goods you have ordered. Shipping by us to you, and you to us is not refundable. Shipping is a service that has already been paid for. All refunds must take place within 30 days of you PLACING the order, (not from the time you receive it). Your orders are placed with our banks shopping cart system. After 30 days NO refunds are given on any order, most shopping carts and banks are not allowed to hold these transactions over 30 days. If you have a problem with your order, PLEASE e-mail or call us first before you call your credit card company. They will only tell you to do this anyway! If you can't get a hold of us for some reason, just e-mail us and we will soon get to your problem. We bend over backwards to make our customers happy. We can refund money into your account as easily as you paid it out to us and this can happen immediately upon you contacting us. We are easy to get along with! If you call your credit card company first and demand a charge back for any reason, they immediately do this. They instantly take the money out of our account and charge us a $30.00 transaction fee. Then they put the money into a holding account and you have to wait 30 to 60 days before you get your money back into your account while they send us all this paper work which we must fill out and send back to them. Charge backs cost us lots of time and effort. This even if your order was only for fifty cents! or less! Customers who call their credit card company and place a charge back on us first, are automatically put on our bank accounts black list and are no longer able to order from this and some other web sites. We can have your credit card number blocked, or your name blocked or your address blocked.... All companies anywhere, on the web or not, can do this, and most do it. Always call and work with the company you are doing business with first! Then if they don't treat you right, call your card company. I've had to do it!
Notice to Netscape Users: Sometimes Netscape does weird things to our pages and things may not look quite right. We try to keep this corrected as best we can. Sometimes order buttons don't work in Netscape for example. Please let us know it you have these problems. Microsoft explorer usually works great. Please keep in mind that our order system is very, very secure. When using Netscape, and you press any of our order buttons, sometimes a box with this text pops up. "Any information you submit is insecure and could be observed by a third party while in transit. If you are submitting passwords, credit card numbers, or other information you would like to keep private, it would be safer for you to cancel the submission." Please disregard that notice. You might also want to clear the check box that says, "show this alert next time." To stop from having the this box show up all the time. At this time you aren't even sending any valuable information, Netscape hasn't caught up with the Internet system yet, be patient and wait...... When you get to the stage where you actually have to enter your name, address and credit card information you will be taken to a very secure link. Netscape will then pop up a box that says, "You have requested a secure document. The document and any information you send back are encrypted for privacy while in transit. For more information on security choose Document Information from the View menu." Now Netscape has caught up and is giving you the proper information. Your address and all transaction information is being sent very securely. |
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