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Your
Source For The Finest Picture Framing and Artists Supplies!
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E-Mail Customer Service |
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The best way to contact us is by email. Please copy the email address below, using your left mouse button and the copy comand under the edit menu, to paste this email to your email program. Please note, you must write to us using your email program, with no outside attachments or files allowed. If you use notepad for instance to write your letter, then send it to us as an attachment to an email, your email will be automatically deleted as bulk mail. Before e- mailing us please read the paragraphs under our e-mail address! Please note: Your credit card statement may read that your order was billed to you by "Grignons Studio". Where
is my order?
Exceptions: None The above blue message is updated daily when possible. We believe this will save many unnecessary e-mail's. If you are inquiring about an order - make sure you give us the order number found on top of your copy of the order that you received by e-mail if at all possible. Below is the e-mail address used to contact us. customerservice2@hotmail.com
If you are inquiring about how to measure or order picture frames - make sure you have read the four how to order picture frames links on any picture frame page. Read them! I can't explain it any easier to you in any e-mail I answer back. Thousands of people easily figure out how to order picture frames from us. You can to if you read the information given! Most of the people who call us about ordering picture frames, have NOT read these few pages. Baring unforeseen circumstances we usually get our orders out the door within 5 or 6 working week days, sometimes much sooner. Then UPS can take up to 4 to 5 days, and the US Mail can take up to two weeks from the time we mail them. We try to get out all orders as soon as possible, and we attempt very hard to have all stock in hand at all times. If you need your items really fast, please keep in mind that it is not our fault you have not planned your projects in advance of your needs. It is not our fault your art show is only two days away and you needed your parts yesterday. Failure to plan on your part will always cause you to fail. It is not our fault you do not have the materials faster than UPS can delivery them. Our picture framing supplies are cheap enought so that you can stock up on needed parts before you need them! Plan your projects a head of time and learn to succeed! NO ONE can get Your email address, credit card or other personal information from this site, or off our web servers ! It just can't be done. Your email address and or personal information is never posted on our site, or on our web servers to be found. It just plain isn't there for anyone to get even if they could hack in. There is nothing to be found there. When you make an order, all your personal information and e-mail addresses on your orders is encryted and the information is sent to our banks shopping cart system. We do not store any of your information on this web site, or on our servers or on our store computers ever. Your information is only used to fill the order you made. We do not store your information and you need to re-send your information to our banks shopping cart system with each order you make. And we do not give, buy, sell,or rent your e-mail address to anybody EVER! Please Note: we have several differant web sites where we do business. When orders are made from this, or any of our other web sites, we use the same shopping cart system with our bank. You credit card statements will always read that your orders was billed to you by Grignons Studio. Your UPS package label will always read from: Grignons Art and Frame Other contact Information: Our Mailing Address:
Tel. 207-487-2754
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Our customers always come first at Grignons Art and Frame. We will do whatever it takes to always make sure you are happy with your orders from our company. If ever a problem arises please contact us via E-Mail and we will correct the problem as soon as possible. We consider all our customes as "family" and will treat you as such. We work hard to earn your trust. |
